Privacy Policy
1. Compliance with Australian Privacy Principles
1.1 Brooklyn Homes Pty Ltd ABN 18 644 117 911 t/as Brooklyn Homes respects and acknowledges the importance of privacy. Brooklyn Homes complies with the Australian Privacy Principles (APP) as contained within the Privacy Act 1988 (Cth) (Act), along with the Credit Reporting Privacy Code (Code), when collecting, using, disclosing, and managing your personal information.
1.2 This Privacy Policy contains information regarding our management of your personal information in accordance with the APP and the Code.
1.3 For the purposes of this Privacy Policy, the term “personal information” has the meaning given to it in the Act.
2. Use of Personal Information
2.1 Brooklyn Homes may collect and use your personal information for a variety of reasons, including but not limited to:
Enabling you to access and use Brooklyn Homes’ online services;
Fulfilling your requests for Brooklyn Homes’ products and/or services;
Completing your requested transactions, verifying account existence, and assisting with transactions;
Processing transactions and sending notifications about your transactions;
Verifying identity through third-party systems and cross-referencing information with government or official identification sources;
Confirming identity for anti-money laundering and counter-terrorism laws to determine suitability for Brooklyn Homes services;
Managing risks, identifying, or investigating fraud and/or other illegal activities;
Responding to customer enquiries and processing complaints made to Brooklyn Homes;
Resolving disputes, collecting fees, and troubleshooting problems;
Evaluating your financial position and/or suitability for a product or service;
Handling credit infringements;
Resolving disputes, collecting fees, and troubleshooting problems;
Enforcing our terms and conditions;
Delivering targeted marketing and promotional communications based on your selected preferences;
Performing data analytics to improve services and enhance your experience with Brooklyn Homes;
Protecting Brooklyn Homes’ assets and selling Brooklyn Homes’ assets (including debt assignment);
Enforcing Brooklyn Homes’ rights (including debt collection) in connection with products and services provided;
Monitoring data, usage, records, and statistics derived from your use of Brooklyn Homes’ products and/or services for business development, market research, and potential disclosure to third parties;
Contacting you through various means, including telephone, text (SMS), email, advertisements, mail, and any other means as authorized by our terms and conditions;
Brooklyn Homes’ business development, including updates and publications;
Sending marketing and promotional messages that may interest you;
Personalizing and optimizing services, improving website functionality, and ensuring client satisfaction;
Auditing and managing the use of Brooklyn Homes’ website; or
Ensuring compliance with legal and regulatory obligations.
2.2 You may withdraw your consent to receive marketing materials from Brooklyn Homes by contacting Brooklyn Homes’ Privacy Officer, details of which are provided in this Privacy Policy.
3. Collection of Personal Information
3.1 Brooklyn Homes collects personal information through various methods, which may include:
Directly from you;
From your employer;
From brokers;
Through access and use of Brooklyn Homes’ website;
Through access and use of Brooklyn Homes’ applications;
Through participation in surveys commissioned by Brooklyn Homes;
Subscriptions to receive information from Brooklyn Homes;
Communications with Brooklyn Homes by email, post, or other means;
Publicly available information; or
For credit matters:
Contacting relevant credit reporting bodies and other credit providers with pertinent information;
Contacting your employer, referees, or professional contacts such as accountants, lawyers, or financial advisers.
3.2 If Brooklyn Homes cannot obtain personal information as outlined, this may impact our ability to assess your suitability for our products or services or provide marketing material.
4. Types of Personal Information and Storage
4.1 The type of personal information that Brooklyn Homes may hold includes:
Identification information, such as name, date of birth, occupation, phone number, address, and other contact details;
Registration information, including email address and password;
Financial information, such as assets, expenses, income, and employment history;
Employment information, such as commencement date, salary, work schedule, and entitlements;
Tax file number and/or tax residency status;
Health information;
Passport number, Medicare number, driver's license number, or other identification details;
Transaction history, including details of products or services purchased or enquired about; and
Any other information provided while using Brooklyn Homes’ website and/or applications.
4.2 Brooklyn Homes may collect various financial details, such as bank account or credit card numbers linked to your account.
4.3 This personal information may be stored in both hardcopy files and electronically.
5. Personal Information in Relation to Credit
5.1 For credit matters, Brooklyn Homes may collect personal information, such as:
Credit application history with Brooklyn Homes and other providers;
Repayment history on any lines of credit;
Court proceedings against you;
Default information; or
Publicly available creditworthiness information.
5.2 By applying for products or services, you agree and acknowledge that Brooklyn Homes may:
Obtain credit reporting information and reports to assess your financial ability to obtain Brooklyn Homes products and services;
Disclose your name, residential address, and date of birth to a credit reporting body for verification purposes.
5.3 Brooklyn Homes may disclose information about overdue payments of at least 60 days, over $150.00, that we are entitled to recover, referred to as "Default Information." Brooklyn Homes will provide any required notices in compliance with laws or regulations.
6. Disclosure of Personal Information
6.1 Brooklyn Homes may disclose your personal information to third parties, including:
Your employer to verify employment details;
External service providers for services they perform for Brooklyn Homes;
Partners, suppliers, and service providers aiding in business operations, including fraud prevention, identity verification, payment collection, marketing, customer service, and technology services;
Guarantors and other security providers for your transactions;
Financial institutions for mistaken payment claims;
Credit reporting bodies and collection agencies authorized to use information for credit reporting services;
Organizations helping to identify illegal activities and prevent fraud;
Professional advisors, including accountants, lawyers, business advisors, and consultants; or
Legal industry regulatory bodies within states and territories Brooklyn Homes operates in.
6.2 Brooklyn Homes may disclose personal information to comply with subpoenas, court orders, or investigate and address violations of terms, illegal activities, or potential threats to the rights or safety of individuals.
6.3 Brooklyn Homes may disclose information to third-party suppliers overseas under the Act.
7. Cookies
7.1 Brooklyn Homes uses cookies to enhance user experience and service quality.
7.2 Cookies placed on your device enable Brooklyn Homes to recognize you upon return to our website or application, avoiding repetitive inputs and allowing autofill. Cookies also allow us to analyze web page visits and tailor content.
7.3 You may decline Brooklyn Homes cookies by disabling them through your web browser.
8. Protection of Personal Information
8.1 Brooklyn Homes will take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
9. Access to Privacy Policy
9.1 This Privacy Policy is publicly available, free of charge through Brooklyn Homes’ website.
10. Change to Privacy Policy
10.1 This Privacy Policy may change from time to time as required to reflect legislative updates and operational changes.
11. Accessing and Requesting Correction of Personal Information
11.1 To access or request correction of personal information held by Brooklyn Homes, please contact:
The Privacy Officer
info@brooklynhomes.com.au
12.2 Brooklyn Homes will respond to requests as soon as reasonably practicable, in accordance with applicable law.
12.3 If Brooklyn Homes cannot provide access or declines to amend information, a written notice will be issued with the reasons. Verification of identity may be required before providing access.
13. Resolving Your Concerns
13.1 If you wish to make a complaint about how Brooklyn Homes manages your personal information, or believe Brooklyn Homes has not met required standards, please submit your complaint in writing to the Privacy Officer.
13.2 A written acknowledgment of your complaint will be provided within seven days, and Brooklyn Homes will attempt to resolve your concern within 30 days of receiving your complaint.
